The auto insurance claims process proves to be less satisfying in 2010 than the year prior, according to a new study from J.D. Power and Associates. Satisfaction declined five points on a 1,000-point scale to 837, but still saw a 19-point jump from the figures returned in 2008.
The main reason many customers were dissatisfied with the auto insurance claims process was because they felt the settlement portion wasn’t fair or equitable. The settlement portion included repair times, which increased by about a half a day in 2010.
Some other issues that arose regarding the claims process included first notice of loss, service interaction, rental experience and appraisal. Of all of the issues, however, settlement was among the most important.
A number of auto insurance companies ranked well when it came to their ability to handle the claims process. The top 10 companies ranked on a 1,000-point scale included:
The complete list of auto insurance companies could help you choose which one you might want to work with based on their auto claims rankings.
When you have auto insurance and get into an accident, you may need to file a claim to have repairs for your car paid. To make the most of this process, it’s good to take care of a few things on your end before calling your company:
If you can find a company with a good reputation for handling the claims process and make it a habit of being prepared to handle claims smoothly on your end, you could be one of the people on the 2011 survey to report a good experience with your company.
Leave a Reply